Nature of the service
Pedd provides remote technical assistance: operating your computer through a remote tool with your permission to solve system and software problems. Hardware faults that remote access cannot fix (motherboard damage, broken screens) are reported honestly, and you pay nothing.
Quotes and payment
- Free diagnosis first, then a fixed quote — we start only after you confirm;
- You pay after the repair is verified; WeChat Pay and Alipay accepted, no prepayment;
- No fix, no fee.
Your responsibilities
- Back up important data before we start (the Expert reinstall package includes a backup confirmation step);
- Provide an accurate fault description and a machine that boots and connects to the internet;
- Do not ask for anything that breaks local law or software licences, including cracking paid software.
Disclaimer
Data recovery outcomes depend on the condition of the storage device. We never promise 100 percent recovery — only that a failed recovery costs nothing. If power or network loss interrupts a session, we reschedule at no extra diagnosis charge.
Changes to these terms
Updates are published on this page. Continued use of the service means you accept the latest version.